Frequently Asked Questions

As a picture framer and trainer, the way I work differs from a regular high street framing shop.  By working by appointment only, I offer flexibility to suit your lifestyle and mine and try to provide a tranquil place to learn or discuss your framing requirements.

I have put together this brief FAQ as a guide to the way I work.  If you have any other questions, please don’t hesitate to get in touch.

Where and When do you work?

Where are you based?

I work from a small workshop in my garden in Twickenham, West London

The address is

131 Lincoln Ave
Twickenham
TW2 6NJ

Is there free parking?

Yes, there is free parking on the street, and you can park outside the house.  Please do not obstruct any of my neighbours by parking across their driveways.

Can I just drop in?

I work by appointment only.  This means that when you make your appointment you should not be disturbed by other customers just dropping in.

Please allow 30 minutes for an appointment.  If you have a few pieces let me know and I can extend the time allowed.

To book an appointment call me on 07747 632 678, or email sue@rivercraneframing.com

What are your opening hours?

Tuesdays – Fridays: 09:00 – 17:30
I work by appointment only, please contact me to make an appointment.

Because I frame and also teach framing, my hours are reasonably fluid.  This can be useful to you, as I don’t mind arranging for you to pick up or drop off work outside of these hours.

I saw a lovely sign on a framer’s shop that said

  • Mondays 10:00 -ish to 20:00 -ish
  • Tuesday 09:40 -ish to 17:10 -ish
  • Wednesdays 8:15 -ish to 20:10 -ish

It’s a little like that here.  Please ask and I see what I can do.

Do you do home visits?

My preference is that you make an appointment and come to see me here.  Life circumstances occasionally make it difficult for some of my customers to leave home or who are less mobile and in these cases I do collect and deliver within 5 miles of the workshop. 

Some clients have artwork posted to me directly, and then collect the frames on completion.  In these circumstances, it’s best we have a clear idea of the design, or we can do a video call to discuss the design.

Most of my framing customers are local, within walking or easy driving distance.  That said, I do have customers based further afield and if they’re unable to drop off and collect their art, we have successfully used couriers and taxi services to transport the work.  

Please note:  Once artwork leaves the property it is no longer under my control and is not covered by my insurance.

How do you work?

What is the process? (How does it work?)

When you arrive for your appointment, I’ll meet you at the front door and take you through the house to the workshop.  We’ll discuss the artwork, where you’re likely to hang the finished frame, who it’s for and any ideas you already have.  Many clients come with a few ideas, and others have no idea at all.  It’s useful to look at a few options and the impact of mounts and frames on a piece.  We also discuss glass and the alternatives available.

I’ll give you a no-obligation quote for each piece you bring.

I take a 20% non-refundable deposit for orders over £500.  For all other orders, I currently don’t take a deposit and trust that pay in full on of before you collect the finished work.

I’ll send you the invoice on completion.  You need to pay before or on collection of your work.

We also have a dog who sometimes joins me in the meeting you at the door.

How long does it take from drop off to collection?

Please allow three weeks from drop-off to collection.  You may get your work before that; three weeks allows for delays in supplies, teaching days in between, and bigger projects.

Special Occasions

If you want to get something framed for a special event, or need a piece sooner, then let me know as soon as possible and I can see what the schedule is like. 

Don’t leave Christmas orders to the last minute.  Generally, I take last orders for Christmas in the first week of December. (In 2021, last orders for Christmas collection is Friday 3rd December 2021)

Do you do phone or email quotes?

I have had customers come in with one design in mind and leave with quite a different design.  Due to the varying range of glass and frames available, giving prices over the phone or in email does not provide you with a clear picture of the end result. 

I understand that it’s important to have an idea of costs before you arrive.  Most of my customer orders lie in the range of £75 – £200 per item.

What kind of frames do you have?

I work with finished and raw wood frames.  Using a few different suppliers, the frames I have on offer range from £2 per meter to £45 per metre, with the bulk of frames below £10 per metre.  (A 300mm x 400mm frame uses around 2m, depending on the width of the frame. )

Using raw wood frames, I can hand finish the wood to suit a style or colour of your choice.  Some customers bring in the colour swatch for a favourite paint, so that I can paint and finish to suit your décor.  I also work with oak and tulip and use a clear wax finish on these to enhance the grain and tones of the wood.

Adding a lime wax to a raw wood frame, will give it a softer, creamier tone and is often a very cost effective alternative.

If your preference is for a metallic finish, I offer a range of aluminium metal frames.

Do you post or deliver completed frames?

I work by drop off and collection.  As such my clients arrange to drop off their artwork, spend a little time with me doing the design discussion, and then collect their work on completion. As most of my work is glazed, I don’t offer a post and package option.

What Services Do You Offer?

Do you work with fabrics?

Yes, I work with a wide variety of embroideries, cross stitch, needlepoint and crewel work.  Fabrics include all fabrics and are not limited to embroidery. 

For all fabric work, please bring the work clean and ready to frame.  I stretch and lace or stitch all fabric work with the aim to have all work reversible. 

Do you frame shirts, medals or other objects?

Yes, I work with a wide variety of 3-dimensional objects.  I have framed teddy bears, football keepers gloves, medals, badges, masks, fossiles and even snake skins. All 3-D objects require planning and discussion to suit the object in question.

Do you stretch and frame canvases ?

Yes, I stretch canvases and frame them.

This means that you can either bring a rolled up canvas and I can stretch it onto a set of stretcher bars, or a ready-stretched canvas for framing.

When stretching, I recommend using high quality interlocking stretchers that have wooded keys inserted into the corners for tensioning later.  They are available in standard sizes or ordered custom made for non-standard dimensions.

I also offer a range of stretcher profiles that I cut and join to size.  These have fixed corner joints so canvas cannot be re-tensioned over time and are sometimes chosen as a more cost-effective approach.

In either instance, you can hang the canvas on the wall without further framing.  This is often called a gallery wrap.  You will see the sides of the canvas.

Alternatively, you can add a frame to the stretched piece.

Do you teach basic and other framing topics

Yes, I offer 1-1 beginners workshops.  I also help people learn to frame 3-D objects, work with sports shirts and memorabilia and frame fabrics.

Do you replace mounts in old frames?

Yes, I can update old frames, by replacing the mounts.

Replacing mounts is a lovely way to refresh dated frames and bring old favourites up to date. 

If you’re doing it to save on framing costs, it is not necessarily the most cost-effective option, as the work required to take the frame bundle apart, and redo and replace can be time consuming and so I charge accordingly.  It’s definitely worth having the conversation though.

What is your maximum frame size?

The maximum completed frame size I work with is 1200mm x 900mm (3′ x 4′ ) for glazed items. For items with no glass, such as canvases, I can work to a maximum size of 1600mm x 1400mm.  

If your work is larger, please do ask and I can direct you to other framers who can manage that capacity.

Can I just have a simple black frame and white mount – standard A4 size?

Absolutely.  Simplicity can definitely show off art very effectively and I have a wide range of lovely simple black matt, textured or glossy frames. . I make any size to order. 

If you want to use simple black frame and white mount, just the basics, in order to save on the cost, do consider some of the online alternatives.  There are excellent online framing companies that do a plain black frame and white mount.  

Do replace broken glass?

Yes, I can replace broken glass.  

How do payments work?

How do I make payments?

I’ll send you an email with the invoice on the completion of your work.  You need to pay before you collect the pieces, using a bank transfer, or on collection of your work. 

My preference is a bank transfer.  I also take cheques, cash and can take card payments. The bank details for payments are on the invoice.

You should collect your work within the week. If you know you are going to be unable to collect in the timeframe, please let me know when you leave the item. Items left longer may be charged storage,  as I don’t have storage capacity in the workshop.

Do you take cards?

Yes, I can take card payments. My preference is that you pay by bank transfer.  The bank details for payment are on the invoices I send out.

How Much Does it Cost?

Prices vary depending on the frame, glass and design you choose.  To give you a guideline, for artwork around an A4 size, with no mount (paper border) can range from £55 to £110 depending on the frame and glass selected. If you add a mount, that can range from around £85 – £140.

Shirt framing starts at £175.  A large shirt framed with a double mount in a box frame can be around £245.

Embroideries and needlework also varies, for example a piece of fabric around 300 x 400mm stretched, laced and framed with 2 mounts is around £145 to £185.

Framing Courses

Do you offer 1-1 framing courses?

Yes, I offer 1-1 courses in my workshop, tailored to suit you. It’s also fun to do a workshop with a friend.

Give me a call or email to discuss what you’re after. 

I offer

  • Framing as a fun day out. Try a new experience and take home a framed piece
  • An Introduction to Framing. Take the opportunity to try your hand at framing if you’re thinking of starting a new hobby, by working on a range of hobby and professional equipment
  • Course to grow your business. Expand what you offer your clients by learning a few new techniques.

All courses, are either 1-1 or you can bring a friend. I don’t run group training in my workshop at home.  I do teach groups for organisations or on request on your premises.

See courses for more details or call me.

Do you offer group sessions for your raming courses?

All in-person courses in my workshop are either 1-1 or you can bring a friend. 

I offer group training from my workshop as an online option. 

I do teach groups for organisations and on request on your premises.

Contact me if you’re interested in group training.

    How do your online workshops work?

    Online workshops either run for a few hours as a complete bundle and a one-off session, or they are 3 – 6 weeks long with a combination of live video sessions and recorded sessions that you can watch later.  If you are interested in online courses, sign up here.

    How do your 1-1 course work?

    Workshops run from 09:30 – 16:00 during the week.

    For beginners, we start from scratch,  and cover the following:

    • working from design and planning and measuring
    • cutting mounts
    • cutting and joining wood
    • scoring and breaking glass
    • tapes and attaching art
    • assembling the bundle ready to hang

    For all other workshops we discuss your needs and design a day to suit.

    Some students do 2 – 5 days and cover a broad range of topics.

    See courses for more details or call me.

    Do you still need help?  

    For any other questions, please email me at sue@rivercraneframing.com or call me on 07747632678

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